arrowBack print

How A Staff Performance Management System Can Improve Your Practice

By: Kit M. Foreman, SPHR, MBA*

Since 2013, over 85% of the dental practice owners that I began consulting with indicated that they did not have a structured performance management system in place to establish and track individual performance metrics for their staff. For example, a collections staffer should be evaluated based on maintaining collection rates at or above the industry average. Likewise, a front desk scheduler should be evaluated on the percentage of new patient phone calls that are converted into actual new patient exams. And a treatment coordinator in an orthodontic office should be evaluated based on case acceptance rates.

25% of doctors reported that they...

Log in here to continue reading. Not a member? Sign up now!
arrowBack

The McGill Advisory is designed to provide accurate and authoritative information with regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services. If legal or accounting advice or other expert assistance is required, the services of a competent professional should be sought.

Copyright 2017 John K. McGill & Company, Inc. All Rights Reserved.