Is your practice profitability suffering due to excessive front desk labor costs? Possibly your staff is doing the wrong tasks or doing them the wrong way. Or are you leaving dollars on the table because your front desk is stretched too thin? Below, practice management expert Bill Rossi* explains how to analyze your practice’s front desk effectiveness and the steps to take to increase profitability. 

Deciding when to add or cut back on hygiene or assistant staff labor is usually a relatively easy decision. Since you’re working alongside these clinical staffers, it’s easy to tell if they are keeping up. 

But how do you know if your administrative (front desk) is underperforming, or possibly overworked?