Most doctors believe they provide high quality care based solely on their outstanding clinical skills. However, that’s a mistake, since numerous non-clinical factors, especially your on-time performance, are way more important when patients judge your quality of care. Here’s how to analyze your practice’s on-time performance, and steps to improve it, to boost your customer service and increase production.
Recently, I was referred by my physician to a specialist for routine tests. I had previously seen this specialist a few years earlier and was quite...
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