Since you’re likely seeing fewer patients per day than before the pandemic, this makes each visit even more important. In order to increase treatment acceptance rates, you must make patients feel comfortable and safe, ensure they understand what treatment is needed and why, and make it easy for them to say “yes.” A patient satisfaction survey is critical to determine how you’re doing and what you can do to accomplish these goals.

Are you measuring your patients’ experience in this COVID-19 era? If not, how do you know if your patients are satisfied with your practice? The reality is what you don’t measure, you can’t manage or improve.

Conducting a patient satisfaction survey...