How do you respond when a patient posts a negative online review about you, your staff , or your practice? Your knee-jerk response is likely to hastily respond with all the facts to set the record straight and defend your professional reputation. Unfortunately, this can lead to serious legal trouble.
The Office for Civil Rights (OCR) of the Department of Health and Human Services (DHHS) recently announced two settlements with dentists accused of inappropriate social media use. Both cases involved impermissible disclosure of patients’ Protected Health Information (PHI), an illegal
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