We recently worked with a doctor suffering from early burnout due to poor profitability and excessive overhead. His staff costs had spiraled out of control and were more than 10 percentage points above the industry average. Unfortunately, the doctor couldn’t put his finger on the problem.

After thoroughly analyzing his employee census, we discovered the practice was overstaffed with entirely too many clerical employees, a common problem for practice with multiple locations and/or multiple doctors. Fortunately, we were able to help the doctor see the light and cut staff costs by more than 25%. Keep reading to learn how you can implement technology and smart staffing to decrease your overhead costs.